Shipping within the United States
Due to continuing delays and issues with shipping, unfortunately, I cannot guarantee how long it will take for your order to reach your destination. However, you will receive your tracking information when it ships which will provide the most current information.
Lost or Damaged Packages
Returns & Exchanges
In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund or exchange is possible.
Please contact me within 3 days of receiving your purchase with images as well as a description of the damage. Before a refund or exchange is possible, the defective product must be returned in it’s original condition & packaging. Because each of my pieces are 100% handmade, there may be an additional wait time before receiving a replacement while repairs are being made.
Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange. Once again, I take great care to accurately document & describe my work & color variations may possibly occur if your monitor settings differ from mine.
If you have any questions please contact me at firstname.lastname@example.org. Thanks so much.