Policies

Please allow for 2-3 day to process your order as I get it ready to ship to you.

If a package is lost please contact your local post for assistance. I am not responsible for any lost or damaged packages after they have shipped. 

Your satisfaction with your purchase & experience is so very very important to me. Please feel free to contact me with questions or concerns and I will try to find a solution to the situation. Due to the nature of my work, I usually do not accept returns or make exchanges.

Once details are finalized for customs, 25% of the total is due as payment for the commitment of my time and is not refundable.

I do my best to understand your vision for your custom, but if you are not pleased with the final result, only the second half of the payment will be refunded in the event we are not able to come to an agreement.

In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund or exchange is possible.

Please contact me within 3 days of receiving your purchase with images as well as a description of the damage. Before a refund or exchange is possible, the defective product must be returned in it’s original condition & packaging. Because each of  my pieces are 100% handmade, there may be an additional wait time before receiving a replacement while repairs are being made.

Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange. Once again, I take great care to accurately document & describe my work & color variations may possibly occur if your monitor settings differ from mine.

 

If you have any questions please contact me at vevstolweaving@gmail.com. Thanks so much.

-Jess